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Shipping & Returns

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Deliverys

 

 

 

Returns / Exchanges
  • Spain (Peninsula )
    • Free.- You have a free return per order. If you need to make more changes within the same order, the shipping costs are € 5.
      Request return / exchange.-
      Return form: Click here
      Telephone: You can request your refund by calling Monday through Friday from 10 a.m. to 7 p.m. at (0034) 691 282 846 or 96 506 63 77.
      Email: You can request your return by sending an email to: orders@soniadiaz.es
      Indicate in your email:
      Order number
      Full name
      If you want to make a RETURN or EXCHANGE
      References and sizes that you return
      In case of requesting change, indicate references and sizes that you want to receive.
      Pick up preference, (Mornings or afternoon)
      It is not possible to indicate pickup date.
      Once we receive your return, we quarantine your purchase for 14 days, please take this period into account.
      Return period: 14 days from the same day of delivery.

 

  • Balearic Islands, Canary Islands, Ceuta and Melilla
    The expenses are borne by the client. When we receive your return request, we will provide you with the shipping address.
    Request return / exchange.-
    Return form: Click here
    Telephone: You can request your refund by calling from Monday to Friday from 10 a.m. to 7 p.m. at (0034) 691 282 846 or 96 506 63 77.
    Email: You can request your return by sending an email to: orders@soniadiaz.es
    Indicate in your email:
    Order number
    Full name
    Changes cannot be made. RETURNS only. If you want another size or model, please make a new purchase.
    References and sizes that you return
    In case of requesting change, indicate references and sizes that you want to receive.
    Once we receive your return, we quarantine your purchase for 14 days, please take this period into account.
    Return period: 14 days from the same day of delivery.

 

  • Rest of Europe (Portugal, France, UK, Ireland, Italy, Germany ...)
    The expenses are borne by the client. When we receive your return request, we will provide you with the shipping address.
    Request return / exchange.-
    Return form: Click here
    Telephone: You can request your refund by calling from Monday to Friday from 10 a.m. to 7 p.m. at (0034) 691 282 846 or 96 506 63 77.
    Email: You can request your return by sending an email to: orders@soniadiaz.es
    Indicate in your email:
    Order number
    Full name
    Changes cannot be made. RETURNS only. If you want another size or model, please make a new purchase.
    References and sizes that you return
    In case of requesting change, indicate references and sizes that you want to receive.
    Once we receive your return, we quarantine your purchase for 14 days, please take this period into account.
    Return period: 14 days from the same day of delivery.